Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the EntryWatch visitor-management service (“Service”), provided by Flipmind Limited (“Flipmind”, “we”, “us”), a company incorporated in New Zealand. By creating an account or using the Service, the organisation you represent (“Customer”, “you”) agrees to these Terms.

1. The Service

EntryWatch lets an organisation manage arrivals — sign-in/out, hosts, inductions, badges, notifications and related features. We may add, change or remove features over time. We provide the Service on an “as is” and “as available” basis.

2. Accounts

• You must provide accurate information and keep your account details up to date.
• You are responsible for your users, for keeping credentials secure, and for all activity under your account.
• You must tell us promptly of any unauthorised use or security concern.

3. Your responsibilities

• You are responsible for the personal information you collect through the Service and for complying with the Privacy Act 2020 and other applicable laws — including telling your visitors what you collect and why, and having a lawful basis to collect it.
• You will not use the Service for unlawful, harmful, infringing or deceptive purposes, or to store data you have no right to hold.
• You will not attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service or its infrastructure.

4. Customer data and privacy

As between us, you own the data you and your visitors put into the Service (“Customer Data”). You grant us the rights needed to host and process Customer Data to provide the Service. We handle personal information as described in our Privacy Policy, generally acting as your agent for visitor data.

5. Fees

Some plans are free and others are paid. Fees, billing cycles and any free-programme terms are as presented when you subscribe. Paid fees are payable in advance and, unless required by law, are non-refundable. We may change pricing on reasonable notice.

6. Intellectual property

We (and our licensors) own all rights in the Service, including its software, design and trademarks. Nothing in these Terms transfers those rights to you. These Terms grant you a non-exclusive, non-transferable right to use the Service during your subscription.

7. Third-party services

The Service relies on third-party providers (for example cloud hosting and message delivery) and may integrate with services you choose to connect. We are not responsible for third-party services, and your use of them is subject to their own terms.

8. Availability

We aim to keep the Service available and reliable but do not guarantee it will be uninterrupted or error-free. We may perform maintenance, and may suspend the Service where necessary to protect it or comply with law.

9. Disclaimers and liability

To the maximum extent permitted by law, we exclude all warranties not expressly stated in these Terms. Where you use the Service for the purposes of a business, the guarantees under the Consumer Guarantees Act 1993 do not apply. To the extent permitted by law, our total liability arising out of or in connection with the Service is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential loss, or loss of profits, data or goodwill.

10. Indemnity

You will indemnify us against claims arising from your Customer Data or your use of the Service in breach of these Terms or applicable law.

11. Suspension and termination

• You may stop using the Service and close your account at any time.
• We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm.
• On termination, your right to use the Service ends. We will make Customer Data available for export for a reasonable period, after which it may be deleted in line with our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date shows when they last changed; material changes will be notified through the Service. Continued use after a change means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction over any dispute.

14. Contact

Flipmind Limited
Email: support@entry.watch
Post: [Insert postal address]